Terms and Conditions
1. Acceptance of Terms
By using the website, mobile application, services, or products of Neobhi (hereinafter referred to as "Neobhi", "we", "us", or "our"), you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all visitors, users, and others who access or use our Services.
If you do not agree to these Terms, you should immediately cease usage of our services. Neobhi reserves the right to update these Terms at any time without notice.
2. Registration
To access certain services, you may be asked to register and provide certain information. You agree that any registration information given will be accurate, correct and up to date. You are responsible for the security of your account.
3. Intellectual Property Rights
All rights, titles, and interests in and to the Services, including, but not limited to, design, text, graphics, and other files, are either owned by Neobhi or used under license. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivative work from, sell or re-sell any content or information obtained from or through the Site.
4. Limitation of Liability
To the maximum extent permitted by law, Neobhi shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever, arising out of or in connection with the use or misuse of our services.
5. Privacy Policy
Your use of our services is also subject to Neobhi's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
6. Electronic Communications
By using the Neobhi's services, you consent to receiving electronic communications from Neobhi. These communications will include notices about your account and information concerning or related to our service.
7. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
8. Jurisdiction
These Terms and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the Republic of India without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of India.
9. Contact Information
For any questions or comments regarding these Terms, please contact us at team@neobhi.com
10. Acknowledgement
By using our Services, you acknowledge that you have read these Terms of Service and agree to all its terms and conditions.
The above terms and conditions are meant to serve as a general guideline and are not exhaustive. They are subject to change at the sole discretion of Neobhi without any prior notice.
11. Cancellation Policy
Orders once placed on Neobhi can be cancelled within a specified time period before the order is dispatched. Users can cancel their order by contacting our customer support or through their account dashboard.
12. Refund Policy
12.1 General Refund Policy
In the event of cancellation of an order, if eligible under our cancellation policy, the refund will be initiated to the original payment method used during the transaction. The refund process will be initiated within 48 hours of the cancellation request, although the time for the refund to reflect in your account can vary depending on the payment method and any associated bank's policy.
12.2 Products Damaged or Incorrect
If the products received are damaged or incorrect, users should report it to Neobhi within a specified time period upon receipt of the product. Upon verification, if the claim is found to be valid, Neobhi will initiate a refund or replacement process based on the customer's choice. The refund process will be initiated within 48 hours of the confirmation of the claim.
12.3 Services
For services, a refund will only be issued if the service is not delivered within the stipulated time or not delivered as described. Customers should report such issues to Neobhi within a specified time period. Once the claim is verified and found valid, the refund process will be initiated.
12.4 Non-refundable Services or Products
Certain products or services available on our platform may be non-refundable. Such non-refundable nature will be clearly stated on the product or service description page. In case of purchase of such products or services, the user agrees to the non-refundable nature of the product.
13. Refund Initiation
Upon initiation of the refund, the user will be notified via their registered email address. Neobhi holds the right to perform additional verifications for security reasons before initiating any refund.
14. Exceptional Circumstances
In exceptional circumstances, Neobhi reserves the right to modify its refund and cancellation policy. Users will be duly informed about the changes made.
Please note that this Cancellation and Refund Policy forms an integral part of the Terms and Conditions. By agreeing to the Terms and Conditions, you also agree to this policy.